Frequently Asked Questions
Everything you need to know about your hair journey
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer express shipping options at checkout for those who need their products sooner.
Can I return hair extensions if they have been opened?
For hygiene and safety reasons, we can only accept returns on hair extensions that are in their original, unopened packaging with the security seal intact.
Are your hair products sulfate and paraben-free?
Yes, all of our professional-grade shampoos and treatments are formulated without sulfates or parabens to ensure the longevity of your color and hair health.
Do you offer professional discounts for stylists?
Absolutely! Licensed professionals can apply for a Pro Account on our website to access exclusive trade pricing and bulk discounts.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.
How do I choose the right shade for my hair?
We offer a free color-matching service! Simply upload a photo of your hair in natural lighting to our 'Color Match' page, and our experts will recommend the perfect shade.